Growing Plant Llp is Looking for CRO Customer Relationship Officer Full Time

Key Responsibilities

• Providing door to door account maintenance services to customers like: change in address, name, mobile number, date of birth; activating a dormant / inactive account; minor to major accounts conversion; nomination addition / modification; photo updation
• Responsible for CASA, PMJDY, Salary, WASA account opening activities on the move
• Assisting customers for cash deposits and cash withdrawals
• Responsible for acquiring customers for both in-house and third party products such as mutual funds, current a/c savings a/c, Joint liability (JLG) loans, mutual funds, insurance etc.
• Building a customer base in order to explore opportunities to cross sell/up sell FINO products as well as third party products
• Responsible for appointment of merchants as per the targets assigned
• Completing funds transfer requests such as transfers through RTGS, NEFT, IMPS or A2A; passbook issuance, DBTL seeding, Aadhaar seeding, E-statement and mobile alert registration.
• Prospecting, including identification of prospective customers, organization and manning enquiry generation activities
• Acquiring customers so as to meet daily/monthly/quarterly targets
• Evaluating customers needs and building proactive relationships
• Ensuring visibility of FINO products in the market
• Collecting relevant documents and following the KYC processes defined
• Capturing customer/market feedback and feeding it forward to the branch manager to improve products offering in the market
• Recording all transactions correctly and in compliance with the bank guidelines.
• Maintaining customer confidence and protects bank operations by keeping information confidential.
• Contributing to team effort by accomplishing related results as needed.
• Operating within the approved cost of acquisition and maintaining it at the required level
• Ensuring timely execution of FOS plans