Genpact is Looking for Manager Order to Cash Full Time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager, Cash Apps and Collections!
We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast-paced business environment while being a good great teammate.

Responsibilities
. You need to lead all the activities related to Cash and Collections domain.
. Balance Cash related to collections and dispute management, implement & enforce to strategy.
. Interaction with end customers via Calls and Emails for collecting past due amount.
. Meeting collections numbers/targets (monthly/ quarterly/ yearly)
. Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.
. Dispute Balancing related to invoice, cash and collection issues.
. Lead and participate in conference calls with Country / Regional Financial Managers.
. Participate in governance meetings at country / region level.
. People management: ensure team members are meeting the deliverables and keep them motivated.
. Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
. Timely and effective communication with internal departments for issue resolution
. Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target.
. Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash.
. Control and support all specialists in respective functions.
. Analyse different processes KPI&rsquos from Customer Relationship Management system or provided by Process Control to guarantee SLA&rsquos or propose process improvements,
. Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.
. Drive people related agenda (target settings, appraisal process, building talents)
. Ensure proper backup structure and succession planning.
. Training and development of the team
. Leading the agenda of issue solving and monthly meetings
. Review escalation tickets, assisting the team when either they cannot fulfil SLA&rsquos or have any problem.
. Lead and participate in conference calls with Country / Regional Financial Managers.
. Participate in governance meetings at country / region level.

Qualifications we seek in you!
Minimum Qualifications
. University graduate
. Significant work experience in Cash and Collections
. Experience in leading a team.
. Extensive prior experience.
. People management skills
. Excellent Interpersonal Skills
. Proficient in MS Office applications, especially in MS excel.
. SAP knowledge and experience in generating reports from SAP.
. Problem solving and decision-making ability.
. Customer service orientation
. Accounting knowledge- Cash Application, Collection and Dispute End to End process knowledge.

Preferred Qualifications / Skills
. Ability to work with various other IT applications (PEGA, HRC, reporting tools, etc.)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.