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Job Description
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Genpact Mega Walkin Drive for Technical Voice Support (Hindi & English) on18th December 2023
Venue: Genpact 14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039
Date:18th December 2023
Time: 11:00 AM – 12:30 PM
Location: Hyderabad
Shifts: Flexible with any shift
Inviting applications for the role of Process Associate- Technical Voice Support (Hindi&English)
Role & Responsibilities:
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer
Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge time to time and offer support
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you Minimum qualification
Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
Freshers are eligible
Fluency in Hindi and English language is mandatory
Preferred pre-requisites:
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay slip (if applicable)
