Genpact Hiring for Process Associate – Procurement Job at Gurgaon

  • Full Time
  • Gurgaon

Genpact

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Are you the one we are looking for?


We are inviting applications for the role of Process Associate, Procurement

We need someone with deep understanding and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer’s requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided


Responsibilities


    You shall process purchase requisition and supplier-set up


    You should handle email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer’s requirements are met


    You will to keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken


    Develop communication between customers to have a smooth transaction


    Ability to perform and resolve query of a customer to build a better relationship


    Monitor generic email box for incoming queries and acknowledge them as per SLA


    Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes


    Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required


    Provide periodic updates to users/impacted parties on the status of the ticket/issue raised


    Transfer/Raise inquiries to appropriate teams for resolution


Qualifications we seek in you


Minimum qualifications


    Freshers are eligible.


    Graduation in Commerce (B.Com)


    Excellent Communication Skills – Written and Spoken


    End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)


Preferred qualifications

    Relevant experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable


    Proficient with MS Excel


    Understanding of Procurement/Supplier Set-up Concepts


    Familiarity with WorkDay and Coupa will be an added advantage



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job
Process Associate


Primary Location
India-Gurugram


Schedule
Full-time


Education Level
Bachelor’s / Graduation / Equivalent


Job Posting
Oct 13, 2022, 5:27:14 AM


Unposting Date
Ongoing


Master Skills List
Operations


Job Category
Full Time

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