Job Description Summary
The Senior Storage Operations Engineer will be responsible for infrastructure builds, integrations, and daily operations of enterprise storage solutions. You will be hands to implement, support, and maintain the storage environment to align with strategic and tactical objectives. Will work on highly complex projects that require in-depth knowledge of two or more specialized storage areas, and across multiple technical or functional domains. This role requires an extensive storage technical and engineering background, including an in-depth knowledge of Dell/EMC, NetApp, Hitachi Data Systems, Azure, AWS, and other enterprise storage technologies.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
In this role, you will:
• Lead and execute daily activities of enterprise storage and backup operations, including support escalation, storage capacity planning, maintenance and patching, production system availability, audit activities, and reporting.
• Sponsor and direct consultants which provide additional engineering and/or operational support.
• Collaborate with peers and cross-functional teams on routine operational metric reporting of key process indicators (KPI) enabling senior leadership with data for tactical action and strategic planning.
• Provide technical expertise and implementation of new tools, processes, and adherence to standards.
• Lead and represent the enterprise storage products at the Change Advisory Board (CAB) and other ITIL processes including, incident, problem management, and request management.
• Review and/or analyze and develop engineering requirements at domain level within product portfolio or team.
• Identify opportunities for improvement to enhance operations.
• Gather business requirements for enhancements, customizations and develop technical requirement and support documentation.
• Participate in lifecycle management and special projects such as required.
• Contribute to the development of software, data, documentation, infrastructure and operational standards, and technology.
• Contribute to the designs and deployment of infrastructure solutions meeting standardization, consolidation, Total Cost of Ownership, security, regulatory compliance, and application system qualities.
• Write and maintain operational documentation.
• Develop, motivate, and direct staff to create a team environment.
Education Qualification
Bachelor’s Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with extensive professional experience in enterprise storage engineering
Desired Characteristics and Skills:
• Ability to consult customer on alignment of outcomes and desired technical solutions at an enterprise level.
• Ability to analyze, design, and support a storage solutions and implementation plan based upon a current vs. future state of the business.
• Working knowledge of configuration choices and related cost implications; experience with complex solution configurations.
• Experience sustaining operational stability through various life cycle phases (planning, implementation, steady state, migration, decommissioning); ability to provision and budget via capital, operating, and utility expenditures.
• Excellent communication skills and the ability to interface with customers, senior leadership, and partners, demonstrating confidence and clarity.
• Ability to develop and document repeatable standardized procedures for administration and maintenance of the storage environment.
• Able to articulate the value of what is most important to the business/customer to achieve outcomes.
• Able to produce functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.
• Possess extensive knowledge of full solution catalog within a business unit and proficiency in discussing each area at an advanced level
• Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.
• Lean, Agile, or Six Sigma Green Belt Certification or equivalent quality certification
• Strong interpersonal skills and desire to continuously learn, grow, develop new skillsets, and work with new technologies.
• Proven analytical and problem resolution skills.
• Ability to influence and build consensus with other Information Technology (IT) teams and leadership.
• Proficiency in scripting and programming language (Java/Python/Perl), and capability to learn technologies quickly like Terraform, Kubernetes, Ansible, Jenkins etc. is a plus
Technical Expertise:
• Experience in operating large enterprise grade File (NAS), Block (SAN), and Data Protection solutions, including disaster recovery and business continuity planning strategies.
• Expert knowledge in storage technologies and engineering including Dell/EMC, NetApp, Veritas, Hitachi Data Systems, Azure, AWS, and their support and management infrastructure.
• Experience in utilizing storage performance, monitoring, and management tools to help optimize storage utilization, operations, and metrics.
• Experience with TCP/IP network design, protocols, security, and topology.
• Deep knowledge of compliance, cybersecurity standards, controls, and frameworks such as NIST, SOX, etc.
• Experience with Active Directory, Wintel OS, Linux/UNIX OS, VMware, VxRail, and other hyperconverged infrastructure.
• Experienced in ITSM and ITIL, OS, network, and virtual infrastructure operations, datacenter/facilities operations, and supply chain logistics.
Business Acumen:
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
Leadership:
• Coaches and mentors team members
• Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
• Delivers tasks on-time with alignment to architectural goals. Can identify and raise issues, risks, and benefits
• Participates in change initiatives by implementing new directions and providing appropriate information and feedback
Personal Attributes:• Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
• Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives
• Systematic problem-solving approach, coupled with a strong sense of ownership and drive
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided: No
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