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Job Details
Job Description
1. Respond to customer queries in a timely manner, via phone, email, social media, or chat applications.
2. Courteously interact with customers, understand their needs and take effective steps to maintain positive experiences.
3. Comfortable in using all platforms and channels – online and offline touchpoints to help resolve issues and provide quick response to inquiries
4. Inform customers about new product features and functionalities.
5. Gather and interpret customer experience to facilitate improvements in standard processes.
6. Develop FAQ responses, log issues, compliments and complaints. Implement
An e-commerce marketplace startup that delivers high quality frozen foods which include the widest selection of ice creams and frozen snacks brands. Havemor, NOTO, Get A Whey, Gianis, Haagen-Dazs, London Dairy, McCain, ITC Master Chef and Yummiez and the list goes on. The company serves Gurgaon city at present and plans to expand its services to Delhi soon.
