freshworks is Looking for Partner Onboarding Associate Full Time

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are looking for a partner consultant to enable and support partners to onboard customers. In this role, the consultant will work closely with the partner to make sure the partner is enabled to implement the Freshworks way.

The consultant should share best practices and tools that are required for partners to carry out successful implementation. The consultant should be able to demonstrate an expert-level understanding of our flagship products. The consultant should be able to support partners right from requirements gathering to project closure and provide the best-in-class implementation/adoption services of Freshworks suite of products. You are expected to support partners in planning, tracking, and managing projects that successfully meet project goals.

Responsibilities:

• Collaborate with cross-functional teams at all levels to remove project impediments and drive resolution.
• Provide product training and product demonstrations to partners during the engagement.
• Ability to granulate a problem and suggest the best solution to address the customer’s needs.
• Ability to quickly adapt to the environment and resonate with fair knowledge in Freshworks suite of products.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner concerns removes the impediments and enables on-time project completion.
• Enable partners in all aspects of project implementations, including coming up with strategies to programmatically scale the partner ecosystem.
• Work closely with partner and project stakeholders and enable partner in defining project goals and objectives as well as planning and delivering the project.
• Design partner training programs to enable partners to implement Freshworks suite of products.

Qualifications

• 1 – 3 years of work experience in the software/tech industry.
• Experience in implementing CRM/ITSM/ERP products or working experience in these products is preferred.
• Basic understanding of the technology and programming concepts.
• Fast learner and can pick up new technologies.
• Capable of working with cross-functional teams to solve business & tech problems.
• Experience in Customer Success / Customer Support / Pre-sales within an enterprise software organization will be a plus.
• Knowledge of SaaS business model, SaaS technologies, and related applications.
• Experience with ITSM and ITIL is a big plus.
• Knowledge of web development technologies (JavaScript, HTML, CSS) is a big plus.
• Proven time management skills in a dynamic support environment.
• Knowledge in project management methodology is a strong plus.
• Excellent written and oral communication skills
• Willing to work in the allocated shifts.
• Strong organizational, presentation, and coordination skills and ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.