Designation: Process Executive
Job Location: Hyderabad
Key Responsibilities:
● Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
● Maintain response and resolution speed as defined by SLOs.
● Keep high customer satisfaction scores and follow quality standards in 90% of cases.
● Use existing knowledge base to provide a customer facing root cause assessment.
● Provide customer facing bug progress summary using available tools and platforms.
● Handle escalations raised by customers and partners.
● Handle consults from the lower tier to assist in case resolution.
● Flexibility to work across multiple rotational shifts/night shifts
● Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
If your interested kindly share your resume @[email protected]
Eligibility Criteria:
2020 &2021&2022& 2023(Any graduate)
Consistent academic record of 60% in 10th, 12th, UG.
Maximum of 2 years of gap in education and not beyond.
0-1 year experience candidates.
Strong written and verbal communication.
Knowledge of Google’s ad product.
Excellent probe problem-solving analytical skills, combined with impeccable business judgement and industry knowledge
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