About ReSource Pro: ( Entry level Job )
ReSource Pro is US based 18-year-old Insurance service provider. Headquartered in New York. ReSource Pros global service centers address client operational needs around the clock. Over 6,000+ ReSource Pro employees provide support to 400+ insurance organizations, achieving a 97% client retention rate. We execute most complex business objectives with solutions designed to boost performance, productivity and profitability.
Learn more at: https://career.resourcepro.in and www.resourcepro.com
Job Title: Associate, SDU, India
Industry: US Insurance Domain
Experience: 0 to 3 years
Department: Service Delivery Unit
Qualification: Any completed Graduation
Note: Candidates having 10th + diploma not eligible.
Candidates with active backlogs not eligible. Work Mode: Work from Office
Shift options: Night Shift/Mid Shift/Day Shift
The office duration within the shift would be 9 hours (including 1 hour of break).
Location: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India
What You Will Do:
• Operate client system, process routine insurance tasks and activities for clients with minimal supervision.
• Interact with co-workers and supervisors to meet client needs in a timely manner. Work effectively as a member of the team.
• Use email to communicate with clients and respond promptly to client requests. Compose email that are clear, polite, and well organized.
• Follow established procedures to meet quality, quantity, and timeline standards.
• Report problems promptly to supervisor and takes initiative to find solutions.
• Responsible to follow the procedure to abide information security requirements.
• The above responsibilities are not inclusive. Other responsibilities may be assigned to this job
position depending on business needs
Skills Required
• Effective communication skills, both written and verbal.
• Attention to details and ability to produce error free work.
• Ability to write standard operating procedures.
• Positive attitude along with problem solving and interpersonal skills.
• Strong computer skills, expertise in Microsoft Office.
What’s in it for Me? (+Benefits)
Monetary:
• Salary Range from INR 2.8 LPA INR 3.2 LPA
• Shift allowances up to INR 7700
• Overtime pay and Performance based incentives
• Employee Referral Bonus and Night Shift Growth Bonus
• Medical insurance covered up to INR 5 Lakh
• Accidental insurance covered up to INR 10 Lakh
• Team budget for team outing/get together
• Recognition and Development:
• Performance based promotions
• Quarterly Rewards and Recognition
• Training and Professional Development Workshops
• Other Benefits:
• Casual dress code
• Open floor set up (no cabins)
• Music allowed on the floor and WIFI access
• Transportation Facilities within 25kms from the workplace
• Emergency medical services
• Maternity, Paternity and Child Adoption leaves
• Annual Corporate gift
Interview Process:
Online: Zoom Meeting Offline: ReSource Pro Office
Round 1: Criteria Corp Assessment 60 Mins (Online)
(Universal Cognitive Aptitude Test + Employee Personality Test)
Round 2 & 3: Interview and Procedure Writing (Offline in Office)
(Verbal communication and email drafting skills without grammatical errors)
Round 4: Quality First Assessment 6 days (4 days Online + 2 Day Offline in office) (Basic verification and documentation of information without making any errors)
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