Fresher Hiring Tech Support engineer Full Time

Motivate is searching for a Fresher -Tech Support engineer role based in Hyderabad.

Job Location: Hyderabad

Fresher -Tech Support Engineer

Job Description

Responsible for providing phone, chat, and email-based technical support for Google Client products. Assists Google employees in determining problems, and provides resolutions on technical and service problems. Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & and resolve technical issues.

Principle duties and responsibilities

• BA/BS/Btech degree or equivalent practical experience

• Minimum 0-1 year of International calling experience

• Minimum 0- 1 years of Technical support experience

• Technical troubleshooting – Experience in troubleshooting issues related to hardware & software issues on at least one of these operating systems (Linux, Mac, and Windows desktop environments, etc)

Preferred Qualification (Secondary)

• Deducible comprehension skills

• Good customer service skills, multitasking, and leadership skills

• Ability to adjust quickly to changing priorities and make quick decisions with limited information