Foundever is Looking for Quality Manager II at Mumbai Full Time

JOB TITLE: Manager Quality

Summary of Primary Job Responsibilities:

 Responsible for devising and establishing Quality procedures, standards and specifications  Review customer requirements and make sure they are met and Look at ways to reduce waste and increase efficiency.  Set up and maintain controls and documentation procedures.  Monitor performance by gathering relevant data and produce statistical reports  Measure performance and identify any areas of weakness, recommending and implementing improvements  Liaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards. Assess the effectiveness of changes made

Education:  Bachelor’s degree in business administration or relevant fields. Experience Target (in this job or a related function/field):  Prior experience in quality assurance as a manager or other related roles.  3 plus years’ experience in an operations/customer service call center environment. Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)  Strong knowledge of quality assurance standards and methodologies.  Excellent managerial, leadership and communication skills.  Analytical approach with good numerical skill and understanding of statistical analysis.  Keen attention to detail and organizational abilities.  Basic knowledge of computers and use of software like MS Office

Knowledge:

Demonstrated experience in managing quality/operations teams in a service environment

 Demonstrated ability managing and developing large high performance teams of analysts/managers is required.  Must have handled large teams in BPO for Voice & Non Voice process  Understands the value of confidentiality and sensitivity of tasks at hand  Consistently exhibits honesty in giving reliable solutions/answers to client’s inquiries and or issues

Abilities: (describe type and level of abilities needed to perform essential job functions and those that enable success in performing this job)  Ability to work under pressure in a fast-paced dynamic environment.  Clear and logical thinking with an ability to deal with ambiguity.  Communicates effectively in a positive manner  Excellent Customer Service Skills  Demonstrates an ability to be well-organized, efficient and self-disciplined Special Certifications (if appropriate–identify if required to perform the job or just preferred)  Certification in Lean and/or Six Sigma or equivalent, would be preferred Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):  Not required.

About Foundever

Foundever™ is a global leader in the lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.