Fondstaff Private Limited is Looking for NonVoice Customer Support | Chat Process | BPO Full Time

Job Description

Join our team as a Non-Voice Customer Support Specialist for our Chat Process in a BPO setting. In this role, you will handle customer inquiries and provide assistance through chat communication. Utilize your communication skills to deliver exceptional service and resolve customer concerns. If youre a problem solver with strong written communication skills, apply now to be part of our dynamic team.Responsibilities:
• Respond to customer queries through chat, providing accurate information and solutions.
• Address customer concerns and ensure timely resolution of issues.
• Maintain a professional and courteous tone in written communication.
• Follow established guidelines and procedures for efficient customer support.
• Collaborate with team members to ensure customer satisfaction.

Requirements:

• Excellent written communication skills in English.
• Ability to multitask and manage multiple chat interactions simultaneously.
• Customer-focused attitude with a strong desire to assist.
• Basic computer and typing skills.
• Previous BPO or customer service experience is a plus.

Benefits:

• Competitive compensation package.
• Opportunity for professional growth within the BPO industry.
• Supportive and collaborative work environment.