Technical Skills, Knowledge, and Qualifications
• 2-5 years of experience in the following areas:
Web Tier: IIS administration, Web browsers, Navigation
Application Tier: Windows Server applications
Data Tier: SQL database & queries
Infrastructure: Windows Server administration, using BAT/PowerShell/Java script, TCP/IP networking concepts
• Experience with and ability to use Microsoft Office applications.
• Ability to work under pressure to complete tasks on schedule and with high quality.
• Detail-oriented with ability to execute complex, technical system administration procedures.
• Good understanding of ITIL framework and service delivery.
• Proven customer service skills – both written and verbal.
• Excellent written and verbal communication
• Able to work independently and as part of a broadly skilled team.
• Desirable:
Mobile application or financial applications experience.
Qualification in Information Technology or Computer Science.
Ability to work non-standard hours and holidays as part of 24X7 team is a must.
Responsibilities
• Perform routine work as per client requests
• Validate application and system health after planned maintenance or on an ad-hoc basis to meet client expectations for system availability
• Demonstrate ability to execute complex, technical system administration procedures.
• Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions.
• Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness.
• Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution.
• Prioritize tickets
• Regularly pick, update, and communicate as needed to resolve issues in timely manner
• Follow Customer First approach and ensure customer satisfaction when addressing to the tickets
• Accurately and concisely document production support issues for subsequent root cause, operational and management analysis, and reporting.
• Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity. Seek review from colleagues on your proposed changes.
Job Details Responsibilities of candidates include: • ATTEND CUSOMERS AND SALES PRODUCT. • Answer questions about products and services •...
Apply For This JobAdvertisement No.: ICSR/PR/Advt. 119/2022 Designation: Junior ExecutiveRoles and Responsibilities: This position entails assisting in operations and administrative work at the...
Apply For This JobJob profile: Tele caller Qualification: Graduation Salary: 13000 to 18000 per month Requirements: Basic Computer Skills, language mother Tongue-Telugu, Hindi...
Apply For This JobJob Details This role will need to develop a healthy knowledge of the business offerings, services and products. Responsibilities of...
Apply For This JobMinistry of Environment Forest and Climate Change invite Online applications only from qualified candidates for the post of Junior Hindi...
Apply For This JobJob Details Education 12th Pass (Associate Degree) English Level Thoda English Experience Fresher Gender Both Address Sector 6, Noida, Uttar Pradesh,...
Apply For This Job