Fiserv is Looking for Product Lead Business Process Operations at Thāne Full Time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Lead – Business Process Operations

• Key member of the Products & Solutions team, the individual helps define and execute the product initiatives across APAC, covering current and new BPO offerings..

• There are 3 key expectations for the role

• Product Management

• Be involved from conception through end of life for a specific product, including product management, product definition, working with the regional and global product teams

• Manage the sourcing of requirements and building & maintaining a backlog integrating capabilities delivered / required in market

• Manage product commercialization tasks required to bring product to market

• Leads the analysis and definition of associated product approaches to meet client’s requirements, including acting as the primary product representative integrating GTM & Sales to the backlog, covering User experience, Documentation, Product briefs, Value props, Commercial models etc.,

• Work collaboratively across Sales, Marketing, Account Management, Technology and In-region Teams, to build understanding and input on decisions to drive product offerings in APAC

• Engage with the global product owners on Product & Solution requirements roadmap, build & maintain backlogs and track execution to platforms

• Support / Prepare GTM specific (Processing, Managed Service & License) product marketing briefs

• Define & communicate release plans, version updates and associated capability briefs

• Sales Solutions

• Support sales to qualify opportunities for BPO

• Develop, package and deliver client specific value propositions for each opportunity

• Define, establish & support Product Demos, PoCs and Value conversations

• Support RFI’s, RFP and RFQ responses, integrating with cross-functional partners

• Support the deal with cross-functional partnership covering Global Product, Compliance, Legal, HR, Marketing, CSR, FTS and CIO functions

• Support the handover from sales closure to project delivery ensuring that scope, terms and timelines are clearly understood

• Service Assurance

• Define, measure, maintain client focused ‘Service Metrics’ for BPO

• Define and manage continuous improvement programs, that integrate to Product investments, improved Service capabilities,

• Ensure product service metrics are met / exceeded for all clients, delivering an excellent client experience

• General

• Ability to work in a highly matrixed global organisation

• Ability to drive and support initiatives independently

• Develop trusted partnership relationships, through positive interactions both internal and external

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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