FactSet is Looking for Associate, HR Shared Services Full Time

ABOUT FACTSET

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

JOB SUMMARY

The HR Shared Services Associate will be responsible for providing day-to-day support to all employees, administering and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements.

JOB RESPONSIBILITIES

• Responsible for delivering HR customer service to employees, managers, and other customers.

• The first point of contact for employees, answering queries on policy, procedure and redirecting non-HR queries as required. Investigates simple and complex queries to develop problem resolution.

• Executes simple and complex transactions on behalf of the employee

• Support internal HR Shared Service Centre operational and service management reporting

• Identify areas of process improvement and make recommendations to scale and simplify

JOB REQUIREMENTS

• 0 -1.6 years of experience working in an HR Shared Services environment

• Must have completed MBA in Human Resources

• Familiarity with HR Processes

• Knowledge of HR systems

• Excellent communication skills – both written and oral

• Demonstrate a high degree of customer service and relationship-building abilities

• Excellent Interpersonal Skills such as the ability to adapt, problem-solving, taking ownership and being a team player

• Strong organizational skills

• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

• Ability to analyze data and see a trend/pattern

• Should be flexible to work in rotational shifts

• Workday experience would be desirable

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Returning from a break?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.