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We are looking for Fresher’s technical graduate for one of the most demanding open position for Service desk management for our enterprise client in Gurugram.
Salary – Negotiable, will discuss over call.
Qualification – BE/BTech/BSc in IT or MSC in IT./ Technical Graduate.
Experience – Fresher Technical Graduate are welcome for this position , but must have highest degree Certificate
Location – Gurugram, open for candidate who can relocate to this location.
Role: Application Tech Support Practitioner/ Service Desk Management
Project Role Description
Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Key Responsibilities
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Professional Attributes
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Benefits
- Cab Facilities.
- Night Allowance.
- PF
- Health Insurances
