Ess Ell Sourcing Co
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Manage inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products if they arise
Build sustainable relationships and engage patients by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Feedback collection
Job Types: Full-time, Fresher
Salary: ₹17,358.00 – ₹32,681.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Uttam Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)