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- Liaise with business users (field users / back office) to understand the requirements and deliver to the requirement
- Carryout System Testing of the fixed Incidents and update defects in Quality Center then coordinate with business for the UAT signoff and then manage the release/deployment of the fix.
- Delivering Impact assessment/solutions for change requests raised by business users.
- Manage, coordinate and report application major incidents
- Preparation of cutover plan/RFC for implementation.
- Build end to end documentation and catalogue for supported applications and known errors.
- Hand out and give Knowledge Transfer sessions to the team.
- Support to Design daily, weekly and monthly management reports for client.
Qualifications
- B.E/ B.Tech /Graduate
- SAP ABAP certification
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