Senior Systems Engineer, ApplicationsChennai, IndiaJR009244
Job Summary
Reporting to the Monitoring Operation Manager, you will be part of the Sustain engineering team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our IT infrastructure using various Monitoring tools.
The Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:
Managing all tickets logged into the Monitoring queue
Managing client/Internal communication on all assigned tickets
Conducting proactive and reactive incident and event management
Reducing the number of repeat issues through root cause analysis
Working with internal departments to mitigate Monitoring related issue and resolve incidents/Requests/Change/Problem tickets.
Co-ordinate with on-site platform monitoring team on monitoring projects like customer on-boarding/off-boarding and environment improvements and drive for closure.
Key Responsibilities
WAN/LAN and server monitoring, reporting, and alerting for various monitoring tools for various customer spread across US and UK geographies
Maintaining and enhancing the use of the BMC TrueSight, Patrol agents & Entuity platform
Adding/Deleting devices in tools
Basic config’s after device discovery
Technical support and troubleshooting of existing custom-built applications.
Creating monitoring policies according to customer requirement
Support day-to-day operations and maintenance existing monitoring tool applications.
Setting up parameters, thresholds, action profiles.
Monitoring using, SNMP, WMI, WINRM and PING
Understand the distributed architecture of monitoring solution.
Understand and configure Network devices, Server, Website, Database monitoring.
Knowledge on reporting features.
Adherence to ITIL processes
Developing script knowledge like Perl and python
Provide operations support for CA monitoring tools like – NetIQ, SolarWinds, CA UIM(Nimsoft), Spectrum and e-Health – Added advantage
Adding/Deleting devices in tools
Basic config’s after device discovery
Knowledge
An intermediate understanding of Infrastructure technologies including Unix, Microsoft Windows Server, Storage/Backup and Networking.
Demonstrable experience of working in an IT infrastructure.
Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX)/ Networks (Switch, Routers, DNS) Database and URL’s
Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)
An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI.
Skills
Analytical skills and Problem-Solving Ability
Excellent customer service skills
Ability to multi-task and work well under pressure
Good team working skills essential
ITIL certification desirable
Able to communicate in groups with confidence and conviction
Experience
Minimum 7 to 9 years of working experience supporting monitoring tools for large environments
BMC TrueSight, Patrol agents & Entuity experience is MUST
NetIQ AppManager and SolarWinds are added advantage
JR009244
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