Eaton Technologies Private Limited
Job Discription
Description:
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.We are looking for a Lead Analyst IT basedinPune, India. In Eaton, making our work exciting, engaging, meaningful ensuring safety,health, wellness and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly
Lead and manage customer support team, Setup KRA, SLAs using Remedy, ServiceNow like customer support tools.
-Keep your team motivated.
-Keep tab on all issues which are reported by various business users
-Keep in touch with Product team for new releases and training teams according to their responsibility
-Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
-Report to management about customer success monthly reports
-Invent/discover new channels and method to improve customer success
-Responsible for adherence to best practices for SFDC custom development and deployment processes
-Creates and manages technical documentation as required
-Works with Technical Delivery Manager proactively for task prioritization, resolving issues and escalations
-Responsible for Salesforce quarterly release, code release and deployment activities through Git
-Preapare and drive deployment plan meetings with Dev, Support and FA teams.
-Participates in reviews of plans associated with project execution.
-Performs other job-related duties as assigned.
-Must follow the information security practices set by the Company, as well as any additional departmental or other applicable information security practices. –You are expected to adhere to all Eaton policies and exercise good judgement in the protection of information resources Qualifications
Requirement:
- Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline or equivalent experience.
- Strong Salesforce customization and configuration experience (at least 1 year or more of the following five Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Communities)
- Hands on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc.
- Development experience in UI technologies like Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript would be a plus
- 8-12 Years experience in IT CRM development/support. 2-3 Years experience on Salesforce CRM Dev/support
Yes! Because you are the one we are looking for, we hope to hear from you now!
#LI-MY1
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.
Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.