What you’ll do:
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a General Manager – Services based in , Bangalore India . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
Drive the Service Program Management responsibilities for all Product Lines (Power Quality, Medium Voltage and Low Voltage, EV infra products) of Electrical Sector India. The main objective is to Ideate & Execute Efficiency/productivity enhancement program.
Lead the Sales force implementation, Mobility App & contact center in helpdesk, drive for CRM end to end implementation for Service.
Take lead in Service Delivery Enablement & Service Efficiency
Have strong Data Analytics: RT /TAT, Utilization & Productivity of FSE’s ,IS ,Failure Rates Analysis along with Service Delivery team and Quality team and ways to improve the same
Work with Single phase team& Power Distribution team on creating excellence with Authorized Service Providers
Enable the Service Logistics & warehouse efficiency.
Work with the SCM team to improve our Spares availability and thus improve the TAT
Lead the Service Help Desk Operations
Monitoring & Guiding Help Desk which operates 24/7 and is backbone of our customer service.
Capable of Process improvement and implementation for our Help Desk efficiency.
Implement Service Policies Alignment and Communications
Identify the system improvements as per the market dynamic, work with the CRM team for improvisation time.
Setting up Network operating center /Digital monitoring of customer UPS -remote monitoring
Qualifications:
Bachelor’s in engineering / PMP certification would be an advantage.
12 yrs -15 yrs
Good Knowledge on Data Analytics, Managed Service /Overall Service Management /remote monitoring Solutions/DCIM Understanding of Latest trend in Digitization/Automation/IOT& AI, ML
Strong Communication Skills, Collaborative working style, Influencing Skill.
Strong knowledge on MS tools- Power BI, MS projects, PPT, Excel, Word, Flow Chart Making tool etc.
Yes! Because you are the one we are looking for, we hope to hear from you now!
#LI-MK5
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