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Job Details
“Responsibilities of the candidates include:
• Manage a team of individuals working on telesales/customer support
• Resolve customer complaints brought to your attention
• Create policies and procedures
• Plan the training and standardization of service delivery
• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, clarifying information whenever possible
• Conduct quality assurance surveys with customers and provide feedback to the team
• Gain comprehensive product knowledge to enhance customer support
• Maintain a pleasant working environment for your team”
Job Description
EducationGraduate (Bachelor Degree)English LevelThoda EnglishExperienceFresherGenderBothAddress296 Shahid Bhagat Singh Road Fort Mumbai Opp EMCA House, Fort, Mumbai, Maharashtra – 400076
