DOWNTOWN Technologies Hiring for Customer Support Associate Job at Hyderābād Full Time

DOWNTOWN Technologies addresses the growing needs of today’s online businesses by providing a full range of outsourcing services for web-based customer support. With DOWNTOWN Technologies, companies can now keep pace with the flood of Internet communications that are threatening to drown internal support teams.

Support Type : Voice
Job Location : Hyderabad, Andhra Pradesh, India
Employment Status : Full Time

Position objective :

• As a Customer Support Associate, you are expected to address customer challenges and queries and ensure effective resolution to the challenges during customer encounters
• Ensure customer satisfaction and quality parameters are met for the resolutions provided
• Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder’s value

Roles & Responsibilities :

• Effectively address customer queries by understanding challenges faced by the customer
• Ensure you meet set process for addressing customer queries
• Understand customer expectation clearly through effective probing
• Document reasons for customer dissatisfaction for all the queries and the challenges faced
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
• Set high levels of performance standards for the given process/account
• Ensure you understand expected performance standards and metrics to be achieved for a given process/account
• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
• Follow the learning management process to remain current and updated on required skills and knowledge required for the position
• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
• Bring right attitude to the work place that complements and enhances the work culture
• Always Think like a winner

Required Knowledge :

Basic understanding on :

• Computer Operating Skills

Skill :

• Communication Skills – High

Desired Behavior :

• High commitment
• Ability to learn
• New ways of thinking and doing
• Adaptive to team and organization
• Open for feedback and learning
• Proactive and high energy

Academic Qualifications :

Undergraduate and above in any stream.

Years of Experience :

0 – 4 years working experience desired

Type of Experience :

BPO experience will be a plus, fresher’s are also eligible.

Interested candidates may forward their resumes to [email protected]