DesignersX
Responsibilities
· Understanding the products and services provided by the company.
· Developing training lessons with service delivery systems.
· Managing a team of Customer Support Representatives.
· Supporting the customer through an email ticketing system and phone calls.
· Resolving customer complaints and queries.
· Providing detailed information to customers.
· Monitoring the performance of individual representatives.
· Maintaining records of each phone call for future reference.
· Providing the new employees with training sessions for enhancing their skills.
· Offering exceptional customer service and satisfaction.
· Following up with customers for any further information.
· Taking feedback from the customers.
· Negotiating the terms and conditions with the customer.
· Contributing the work to the company’s knowledge base.
· Maintaining a healthy relationship with the clients.
Requirements
· Bachelor’s degree in Business Administration or a related field.
· 1 years of experience working as a Customer Support Executive.
· Good knowledge of managing the performance of the team.
· Exceptional verbal and written communication skills.
· Understanding and working knowledge of Customer Relationship
· Ability to meet deadlines and prioritize tasks.
· Excellent negotiation and sales skills.
· Outstanding interpersonal and organizational skills.
· Excellent phone etiquette and active listening abilities.
· A quick learner and exceptional ability to make decisions.
Industry : – IT
Eng
Working Days: – 5
Experience: -1 Year
Salary : – No bar for good candidates
Timing: -6 pm to 3 am
Faclilties : -Cab Facilities , Work from home.
Note: – Englist must required (No need to apply freshers)
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 – ₹25,000.00 per month
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Night shift
- US shift
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Speak with the employer
+91 7018776678