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Senior Engineer-Incident Response
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as a Senior Engineer on our Professional Services team in Bengaluru/Hyderabad to do the best work of your career and make a profound social impact.
What you’ll achieve
As a senior engineer in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.
You will:
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Troubleshoot highly complex, intricate technical problems to ensure optimal service levels.
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Work on multiple incidents and projects simultaneously.
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Act as a point of escalation in complex, critical instances and may delegate tasks to peers as required.
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Create content for technical solutions which contributes to internal knowledge bases and departmental documentation.
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Collaborate with Team members to enhance the customer experience, consider potential security impacts to the customer and Dell when delivering services.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
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Undergraduate degree with 5+ years of related professional experience, or equivalent experience
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Experience using Service Now to manage incidents, problems, and requests, Experience with advanced trouble shooting.
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Basic experience for large complex organizations including:
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Identity and Access Management
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Intune
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Packaging
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Exchange Online
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Teams for Business
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SharePoint Online
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OneDrive for Business
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Office 365 Application
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Microsoft Security Center
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Strong organization and planning skills to contribute to the successful delivery of program objectives.
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Willingness to participate in a customer support 24/7 and On-Call rotation.
Desirable Requirements
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Ability to document processes and lifecycle management of knowledge base documents.
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Ability to set task priority and dynamically adjust as the customer requires
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Microsoft Platform Certifications (MCSE)
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30 April 2024.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .
Job ID: R241204
Dell’s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.
