Process Knowledge – Ensure detailed knowledge of the products and services offered. Should be able to take ownership of customer queries and provide accurate information.
· Application Knowledge – Ensure complete command over the tools and applications used. Prior knowledge of contact center/chat applications, ticketing tools, email would be preferred.
· Documentation skills – Should have worked on spreadsheets and document software like word, excel and PowerPoint.
· Customer Service Orientation – Should have a good understanding of customer service. Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
· Productivity – Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
· Team player – Should be a team player, display a positive attitude and open to constructive feedback.
· Shift Flexibility – Should be willing to work in a 24/7 shift environment and be flexible with any changes in work window as per client requirement. Should be open to split week offs and willing to support additional work hours during peak season.
Job Types: Full-time, Fresher
Salary: ₹15,000.00 – ₹25,000.00 per month
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