Accenture
Hyderabad, India
Accenture
Full time
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Management Level :11 Work Experience :2.5-4 years Work location :Hyderabad Must Have Skills : Good To Have Skills : Job Requirements :
Key Responsibilities : 1: CIM will be responsible and accountable for end-to-end management of resolution process for critical and high priority incidents 2: Manage all P1/P2 critical incident calls without any escalations 3: Responsible to ensure that Service Levels are met for all critical incidents 4: Ensure effective and rapid response by resolver teams to all critical incidents 5:Effectively provide communication / updates to senior management, users and other stakeholders regarding the status of INCs 6:Reporting
Technical Experience : 1: Provide Post Incident Review timely inputs to problem management team for all the critical incidents for their further root cause analysis 2: Effectively coordinate activities between multiple functional teams to ensure adherence to Service Level requirements where multiple teams are needed to resolve a single incident and provide quality resolution to user and quick turnaround time 3: Provide guidance on Critical Incident Management to all functional teams and users 4: Manage escalations
Professional Attributes : 1: Self-starter with proven ability to work independently 2: Good communication written and Verbal and interpersonal skills 3: Good organizational, multi-tasking, and time-management skills 4: High energy, personable, a sense of urgency and can-do attitude 5: Flexibility to work in 24/7 shifts
Educational Qualification : 1: Any Graduate
Additional Information : 1: Relevant ITSM certifications 2: AZ 900 Certification ,