Creencia Technologies Private Limited Hiring for Customer Support Job at India Full Time

Core responsibilities:

• Build customer confidence by providing support over the phone.
• Handle customer objections effectively and improve CSAT.
• Assumes responsibility to solve customer problems.
• Ensures commitment to customers is met in a timely manner.
• Solicits opinions and ideas from customers.
• Strive for high quality and complies with clearly defined rules and policies.
• Cautious and disciplined to focus and meet the targets for Customer Success metrics

such as CSAT, FCR, Quality etc.

• Is viewed as a customer understanding expert internally. Understand and empathize

with customers’ issues.

• Manages a fair workload and is willing to go the extra mile to meet the desired results.
• Builds strong relationships both Internally (With teams) and externally (customers)

Preference:

• Excellent oral and communications skills
• Proficiency in English and Hindi is a must
• Experience in customer support is an added advantage
• Freshers with zeal for customer experience are welcome
• Should be able to relocate to Bangalore and available for training from the office
• Flexible with rotational offs and shifts.

Location – Bangalore(Work from the office).

Job Type: Full-time

Salary: ₹300,000.00 – ₹500,000.00 per year

Schedule:

• Rotational shift

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently in Bangalore?

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)