Hi, The positions below are open for one of our MNC Client for Bangalore Location. Experience
Salary
Qualification
/ Tech Graduate is required. Role Application Tech Support Practitioner. Project Role Description Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Key Responsibilities a L1 Service Desk Call taking profile b Respond to the issues reported by customers predominantly through voice and emails, chat, etc c Identify, investigate, and diagnose the issue d Provide resolution to customer based on in-scope processes eFollows the incident life cycle as defined by process
f Achieve client and client defined targets. Professional Attributes a Excellent verbal and written communication skills with email etiquette and customer service skills b 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement c 5 days working per week with two weekly offs based on roster Educational Qualification a Bachelors degree Additional Info Flexibility to work on weekends and Indian holidays Requirements a L1 Service Desk Call taking profile b Respond to the issues reported by customers predominantly through voice and emails, chat, etc c Identify, investigate, and diagnose the issue d Provide resolution to customer based on in-scope processes eFollows the incident life cycle as defined by process
f Achieve client and client defined targets Benefits Cab Facilities. Night Allowance. PF Health Insurances
‘घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की @jora.com) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।
सावधान रहें और जागरूकindia ।
सादर,
JORA टीम ।
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