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* Manage day-to-day operations of the salon including opening and closing procedures, staff behaviour, and customer intake procedures
* Lead the salon staff team in providing excellent services and maximising salon profit.
* Develop a growth strategy focused both on financial gain and customer satisfaction.
* Conduct research to identify new markets and customer needs.
* Promote the companys products/services addressing or predicting clients objectives.
* Provide trustworthy feedback and after-sales support.
* Build long-term relationships with new and existing customers.
* Increasing the value of current customers while attracting new ones.
* Develop entry-level staff into valuable service providers.
* Reporting on successes and areas needing improvement.
* Schedule staff to ensure adequate coverage for the salon’s needs.
* Resolve customer complaints and provide solutions to staff disputes
* Account for and report the profits and expenses of the salon.
* Prepare and maintain sales, inventory, and customer reports.
* Manage inventory salon products by maintaining records of stock quantities on hand and order replacement items.
