Client Support Fresher Mumbai based candidate Full Time

Company Description- Fresher role

Mumbai based candidates only

Volody’s AI-powered Contract Lifecycle Management Software helps businesses and legal professionals automate their contract management processes. Our on-cloud solution centralizes contracts in a repository, allowing users to control renewal dates, obligations and terms with ease. Founded by finance and legal professionals with experience leading global corporations like S&P Global and Deutsche Bank, we’re transforming the way organizations manage contracts.

Role Description

This is a full-time on-site role located in Goregaon for a Client Support executive. As a Client Support executive, you will be responsible for addressing customer queries, resolving issues or complaints and engaging with our customers over the phone, chat or email. This role involves liaising with other departments, including the technical team, to provide complete solutions to the customers’ problems. As part of the role, you will play a critical role in providing our clients with excellent customer service and ensure their inquiries are handled promptly and competently.

Qualifications

• Excellent communication skills with fluency in English.
• Experience in customer-facing roles with a customer-first approach to problem-solving.
• Ability to handle customer queries and complaints effectively and efficiently over the phone, chat, or email.
• Attention to detail and excellent problem-solving skills
• Ability to work well in a team-oriented environment to ensure customer satisfaction
• Understanding of contract life cycle management processes is a plus, but not mandatory
• Bachelor’s degree or higher in a relevant field, or equivalent industry experience