Circle Consulting is Looking for Hiring Team Leader for Mysor Call asap and work outstation Full Time

Demonstrates a vision for immediate team

Is able to understand the impact of teams performance on the process goals

Prioritizes work in alignment with Teams goals, and acts accordingly

Has a sound understanding of policy, procedures and regulatory compliance enough to guide others

Able to interpret metrics / data

Makes suggestions to improve productivity

Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team

To manage the day to-day operations with a team of Associates and meet the required service levels, quality and productivity

Managing an average team of 15-20 members

Approachable and supportive towards the team. Also should have the ability to motivate the team in the right direction to achieve the targets

Conducting performance appraisal for the team

Regularly organizing huddles to update the product & process changes.

Courteous and professional behaviour towards supervisor, peers & subordinates

Conducting regular meetings with the team members;

Work towards minimizing unscheduled absenteeism

Ensure all Company policies and procedures are implemented consistently and fairly.

Gauge Roles & Responsibilities & Calibrate with team members to ensure variance is below the desired level of acceptance

Desired qualifications (including certifications)
Graduate & Proficiency in English

Desired years of experience
4 years in International BPO – working as a TL/Trainer/SME/ATL