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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Shift Timings – Regular
About General Mills
We make food?the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good:
. World’s Most Admired Companies, Fortune 2022
. America’s Most Responsible Companies, Newsweek 2022
. 100 Best Corporate Citizens, 3BL 2021
. Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
. 100 Best Companies, Seramount 2021
. Diversity Best Practices Leading Inclusion Index, Seramount 2021
. Best Companies for Dads, Seramount 2021
. Best Companies for Multicultural Women, Seramount 2021
. Top 10 Companies for Executive Women, Seramount 2021
. Military Friendly Employer Bronze, VIQTORY 2021
. Best Place to Work, Canada, Greater Toronto, 2021
. Top 50 – India’s Best Workplaces for Women, 2021
. Top Workplaces in Brazil, 2021
. Asia’s Best Workplaces, 2021
Hungry for What’s Next
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, crazy ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding- that only happens when you surround yourself with those who are hungry for what’s next.
For more details check out www.generalmills.com
General Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.
Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leverage to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring [email protected] delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.
Our service partnerships and employee engagement are centred on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in Work with Heart. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we’re waiting for you.
Cyber Security Team
Cyber Security is a critical part of Digital and Technology function. We leverage the NIST Cybersecurity Framework, key cybersecurity partners, and external benchmarking to guide the development of our program. Cybersecurity risk is managed as part of enterprise risk at GMI. We assess technical cybersecurity risks and vulnerabilities and provide recommendations t o mitigate them. We design and manage cybersecurity infrastructure, identities, and controls and we monitor for any threats and ensure timely and comprehensive response to cyber-attacks. We also measure and report compliance to cybersecurity policies and standards.
Job Overview
Role: Analyst , ServiceNow (TAM)
Location: Mumbai
The Technology Asset Management (TAM) Advanced Analyst is a position that will support critical stakeholders and processes that work together to deliver an effective TAM program. In this role, you will work closely with key Asset Owners and Managers to populate and maintain the information stored in the TAM CMDB (Configuration Management Data Base). You will leverage your ServiceNow development experience to create notifications and automation to reduce manual work. TAM information is critical to the Cyber Security Department as we prioritize efforts to mitigate Cyber Security risk. Also, you will become familiar with the functionality of the ServiceNow ITAM application to provide data entry support, CMDB maintenance and coaching/training opportunities to key business partners.
The following list of duties will be performed by the TAM Analyst:
. Add and modify data elements stored in the Asset and discovery data tables supporting an effective Cyber Security risk mitigation program.
. Develop in-platform solutions to reduce manual work .
. Data governance
. Coach / Trainer of ServiceNow functionality
. Data entry and analytics to support asset owner
. Perform Audit control support
. Manage and improve Dashboard / KPI and metrics
. Maintain Documentation, processes & control standards
. Asset Life cycle management
Must – have technical skills and experience
. Bachelors in IT, Computer Science or similar
. 2 years of ServiceNow ITAM experience (HAM certification preferred)
. 1 or more years ServiceNow development experience . Fundamentals of MS Excel, Word & Teams
. Effective interaction with internal technical teams (data, analyst, QA etc.) to provide them exact inputs for maintaining CMDB and dashboard metrics
. Ability to research and find technical solutions via technical community collaboration.
. Provide innovative ideas/solutions leveraging Continuous Improvement tools
. Embrace a client service mindset and build strong relationships through collaboration with business stakeholders
. Communicate effectively (orally and in writing), and interact with peers, Project Managers, Asset Owners & cross functional stakeholders.
Good to have skills
. Good understanding of hardware & software asset management
. Good understanding of ServiceNow ITSM
. Asset life cycle awareness
. Knowledge Sharing: Gain in-depth knowledge of ServiceNow ITAM Program and share learning’s with the team on a continual basis
. Participate in training opportunities: self-initiated refresher trainings to keep up to date on application key features & industry best practice
Skill proficiency expectations
Expert level
Intermediate Level
Basic Level
. ServiceNow or TAM related ITAM Exp.
. Opportunity to build strong relationships, effective leadership skills and experience leading Board level initiatives.
. HAM
GCP
