About ChargebeeChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures.
And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model. Roles and Responsibilities:Troubleshooting issues with people’s machine, providing solutions and getting them back to their work as soon as possibleHandling access requests to multiple Enterprise tools the IT team owns as per the SOP and within the SLA.Helping the team during onboarding and exits to maintain SLATroubleshoot issues in enterprise tools that employees are facing and provide solutionsHelp the team with internal audits done by Compliance, Security and various other teams.
Understand and develop a deep expertise on a specific enterprise tool like Google Wokspace, Okta, Slack, LastPass etc that IT team is managing. Must Haves:Good Communication Skill0-1 year experience in Technical Support
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