Responsibilities: BPO Management II Performance Improvement
• Manage a team of BPO agents and executives to run the call center
efficiently
• Regularly review agents’ performance, identify gaps, and organize
training sessions to enhance performance
• Understand the organization’s products, services, procedures and
guidelines and communicate the same to all team members
• Develop strategies to improve performance at the center
• Monitor calls and conduct quality assurance surveys to ensure quality standards are adhered to and provide feedback to the team
Job Details Responsibilities of candidates include: • Doing cold calling • Identifying sales opportunities • Closing business deals • Negotiating...
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