CGI Group Inc is Looking for SSE IPC Analyst Full Time

1)Incident Manager
Establishing & Issuing Customer & CGI communications
Communicate status and act as the central communication point
Interlock with the technical teams for incident resolution
Ability to get the right support team based on the incident
Perform escalation to ensure quick resolution of the incident
Engagement of Third Parties
Drive innovative and ‘out of the box’ thinking within the technical teams
Input into Major Incident Review
Input into Major Incident Report
Briefing the relevant parties
2)Problem Management
Establishing & Issuing Customer & CGI communications
Communicate status and act as the central communication point
Interlock with the technical teams for problem resolution
Ability to get the right support team based on the incident
Perform escalation to ensure quick resolution of the problem
Engagement of Third Parties
Drive innovative and ‘out of the box’ thinking within the technical teams
Drive RCA determination within the shortest possible time or as per client contract
Track open preventative actions to drive permanent closure of the tickets.
3)Change Management
Establishing & Issuing Customer & CGI communications
Communicate status and act as the central communication point
Interlock with the technical teams for Change implementation
Ability to get the right support team based on the change request
Track changes to closure and documenting any failed change via post implementation reviews
Conduct post implementation reviews for failed changes
Conduct Change management meetings / CAB / ECABs
maintain change calendars and ensure we do not have conflicting changes on the same CI at the same time
communicate the impact of the change to all relevant teams to avoid unnecessary incidents
Engagement of Third Parties