Job Discription
Experience
• Experience level – 4+ years*
• Experience in ServiceNow platform / Admin
• Experience in ServiceNow table configuration changes/ SLA
• Experience with ServiceNow HRSD
• Maintaining and performing periodic checks on ServiceNow instance
• Creating & monitoring integrations / troubleshooting
• Implementation experience
• ServiceNow CSA and CIS – HR Service Delivery
• ITSM Suite
• Basic understanding on Project management
Skills/ Competency
• Hand on Experience with 3rd Party integration workday, Success factor etc.
• Build, Design, Configure HRSD Virtual Agent, Performance Analytics and Predictive intelligence.
• Experience on Agent Chat
• ServiceNow Mobile App development – ITSM & HR Service Delivery
• Hands on experience with REST, SOAP and other integration methods
• Knowledge of HRSD processes, policies, and compliance requirements.
• Experience in implementing ServiceNow HRSD modules, including HR Case Management, Employee Service Center, Employee Onboarding, and Employee Self-Service.
• Portal (SP, ESC) Configuration
• Advanced SN System Administration
o List/Form/Navigation Pane Updates
o Catalog Items
o Workflow & Flow Designer
o HR Topic details, HR Services
o Configuration Reviews
o Creating Tables and Fields
o Instance Patch Management
• MID Server Administration
• Managing Tables and Fields
• Access Control List
• KB Management
• End User Training & Support
• Automation technologies (Advanced)
• Troubleshooting integrations
• Deployment
• Standard reporting and Advanced Performance Analytics
• ATF Suite (Advanced)
• ServiceNow platform development including (Advanced)
o UI Policy, Client Script, Business Rules, Script Include, Table & Forms, Workflows, Integration HUB, Virtual Agent, Service Portal
• Standard understanding of key technologies (SSO, SAML, SSL, Web Services, REST, SOAP, JSON, JavaScript, CSS, HTML, AngularJS / Angular).
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