CDTECH INNOVATIONS Pvt Ltd Hiring for Customer Support Executive (CSE)- Fresher / Experienced – Chennai Job at Chennai Full Time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Monitoring the work of individual representatives and of the team.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements:

• A bachelor’s degree in management or a related field.
• Previous Experience as an onboarding specialist or in a similar role is a PLUS.
• Experience in interacting with customers and across teams.
• Good working knowledge of customer onboarding processes.
• The ability to work with sensitive and confidential information.
• Excellent verbal and written communication skills.
• Strong teamwork skills.
• Good organisational and time management skills.
• Spoken language skills – English, Hindi and regional languages.
• Strong experience – MS Word & MS Excel | Google Docs & Sheets
• LOOKING FOR IMMEDIATE JOINER
• Contact HR – 8056117974

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Joining bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 8056117974