Cartrabbit Hiring for Product Support Engineer Freshers Job at Coimbatore Full Time

Product Support Engineer – SaaS Products

About Cartrabbit

CartRabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. CartRabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.

Responsibilities: Supporting Software Products

• The job requires supporting software products for international customers in the US, UK, and Australia, who are native English speakers.
• Engage proactively with customers using the engagement model based on the model laid out by the company.
• Effectively communicate all products and their benefits to customer inquiries.
• Ability to showcase product solutions with the best product fit. Understand how eCommerce businesses work
• Work with internal cross-functional teams (product, marketing, etc) to ensure customers’ issues/solutions are addressed effectively
• Understand the typical persona of customers from different countries.
• Create tools and documents that help customers to use our products effectively.
• Own two key metrics (Increase resolution rate & Customer Retention)
• Use customer engagement tools like (Freshdesk, Intercom, etc) (Training will be provided to get familiar with the tools)

Requirements:

• Strong written and verbal skills in the English language – you should be able to speak and write in English fluently
• The ideal candidate must be a graduate with English as Primary Language
• Very Strong written and verbal /communication skills (ESSENTIAL)
• Self-starter who can own ongoing product support programs
• Ability to report and share status on a timely / pre-defined interval
• Flair communicates with customers proactively

Job Location: Coimbatore (work from office)

Experience: 0 to 1yr

Fresher candidates with excellent communication skills and who wish to start their career in a product/ technical domain are eligible for this position

Job Types: Full-time, Regular / Permanent, Fresher

Salary: Up to ₹400,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment

Day range:

• Monday to Friday

Shift:

• Day shift
• Flexible shift

Application Question(s):

• Strong written and verbal skills in the English language
• Graduation passout year?

Experience:

• total work: 1 year (Preferred)
• relevant work: 1 year (Preferred)

Speak with the employer
+91 9384369724