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Department: Member Operations (IN)
Who are Tide:
At Tide, were on a mission to save businesses time and money. Were the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
Tide is about doing what you love. Were looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and. building this on a global scale.
About You:
As an Operations Manager, youll be working closely with our Transaction monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace. You will be responsible for a number of Tides critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues, and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payment and more
You will report directly to the Lead Ongoing Monitoring and have full ownership and management of all Transaction Monitoring workstream headcount and workload forecasts. You will work closely with Tides technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution.
Some of the things youll be doing:
Owning and managing all Transaction Monitoring workstream forecasts
Owning and defining Tides SLAs within such workstreams and strategy for meeting these.
Reporting the success and efficiency of each workstream to senior stakeholders
Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes
Analysis of large data sets in order to identify improvements within Financial Crime processes
Youll be a great fit if you:
You are an engineer with 5+ years of experience or engineer+ MBA with 2 years experience (Mandatory)
You are competent with using SQL and Excel
You are an effective communicator with solid reporting skills to technical and non-technical team members
You have managed the success of multiple work-streams previously
You have experience working with complex Financial Crime processes
You have a great analytical mind and attention to detail
You can thrive as a generalist and wear many different hats concurrently
You have a curious nature and an impeccable attention to detail
You have worked in finance, consulting, technology or a regulated organisation
You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
You are customer-focused and a team player
What youll get in return:
Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, youll get:
Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
15 days of Privilege leaves
12 days of Casual leaves
12 days of Sick leaves
3 paid days off for volunteering or L&D activities
Stock Options
Tidean Ways of Working
At Tide, were Member First and Data Driven, but above all, were One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe its what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment, where everyones voice is heard.
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