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Job Details
• Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
• Provide Chat support and premium support to our Pro Customers
• Do Account Management & Customer Success for Elite customers
• Help fix any bugs that crop up in the product
• Work with our development team and suggest updates and features to continuously improve the
customer experience
• Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
• Participate in the product planning process to ensure that features requested by customers are
prioritised and implemented
• Strive to deliver a WOW! effect for our customers, to further enhance their perception of our
product and company
Job Description
