CakeZone Foodtech Pvt Ltd
job description( EXP: 0-1yrs)
About the role of Customer Care Executive
We are looking for a customer-oriented executive. A customer care executive or CCE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CCEs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customer’s shoes and advocate for them when necessary. Customer feedback is priceless, and these CCEs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The role would allow an opportunity to be a part of the new avenue and start it from scratch and grow along as this initiative grows.
Responsibilities
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively.
Schedule:
- Rotational shift (6 days Working).
Experience:
- Total work: 0-1 year (Preferred)
Work Remotely:
- No
Qualifications
Education – Should be graduate ( Any Stream)
Should have a Good Command of English, Hindi, and Kannada Language
Job Type: Fresher
Salary: From ₹15,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Koramangala, Bengaluru – 560034, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)