Trainee Customer Service Support Advisor
Job Req ID: 24166
Posting Date: 3 Oct 2023
Function: BT contact centres
Location:
DLF IT Park,Phase II, IIF/1, Kolkata, India
Salary: Competitive
Why this job matters
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.
What you’ll be doing
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
Participates in the continuous improvement activities to improve the customer service team processes.
The skills you’ll need
Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Job Details • Boxes ko pack karna aana chahiye • packing instructions follow karna • Must ensure ke tape aur...
Apply For This JobJob Details We Have Requirement For The Restaurants Team Member Position. Job Description:- Designation:- Team Member. Salary:- 12-13.5k CTC Location:-...
Apply For This JobCompany Description CloudBerry360 is a digital services provider that delivers ongoing growth to organizations by building the digital capabilities necessary...
Apply For This JobJob Details Responsibilities of candidates include: • Deliver packages to customers in a safe and timely manner • Utilize navigation...
Apply For This JobJob Details Job Description Responsibilities of candidates include: • Doing cold calling • Identifying sales opportunities • Closing business deals...
Apply For This JobJob Details Job Description Responsibilities of candidates include: • Deliver food to customers in a safe and timely manner •...
Apply For This Job