BT is Looking for IT/Systems Engineer at Bengaluru Full Time

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Date: Sep 23, 2023

Location: RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Company: BT Group

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Key Accountabilities

• Providing Virtual remote assistance to end-users using desktop applications & Tools, Teams chat features, emails, and phone assistance to customers.

• Troubleshooting and resolving hardware and software issues remotely to help end-users.

• Ensuring Incident and Service request logging, tracking of all calls on daily basis. Ensure closure of calls and maintain SLA as per IT requirement.

• Assisting end-users to set up accounts and install applications for a seamless onboarding experience.

• Establishing network configurations to guarantee ideal application performance.

• IT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysis.

• Giving users step-by-step instructions for resolving technical issues.

• Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams.

• Documenting and recording error reports on periodic basis (Daily/ Weekly/ Monthly reports etc.) and keeping track of performance indicators.

• Collaborating with on-site technicians and customer support teams.

• Staying updated with the latest technologies and software updates.

• Comply with and help to enforce standard IT policies and procedure.

Eligibility Criteria

• You have a degree/diploma or equivalent as well as prior experience as a Remote support engineer.

• You have 3+ years of relevant experience in the mentioned area.

• You possess a comprehensive understanding of the Windows and Mac OS environments.

• You are proficient with helpdesk and remote desktop programs.

• You have an advanced understanding of IT setup, hardware, and software.

• You have an exceptional aptitude for identifying and prioritizing IT issues.

• You possess extensive knowledge of handling IT issues for clients.

• You have proficiency in tracking performance indicators and documenting processes.

• You can provide critical application feedback to Onsite manager.

• You have excellent verbal and written communication abilities.

• You are open to work in shifts in a 24×7 working environment.