GCB Operations Associate
Job Req ID: 17963
Posting Date: 22 Jun 2023
Function: Business Operations
Location:
Building No 14 Sector 24 & 25A, Gurugram, India
Salary: competitive
Mandatory
Please note the candidate must have experience in Mandarin language.
What I’ll be doing – your accountabilities
• BAU core Billing, day-to-day operations
• Support the delivery of effective processes and lead on improvements
• Executes daily, weekly, monthly tasks to ensure operational delivery.
• To monitor and deliver against key metrics and KPI’s
• Plays a key role in regular coaching and training.
• Help to support the implementation of any changes within the team
• Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions
• Support the operational team with customer engagement initiatives or escalations.
• Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.
• Apply oneself into the unique environment in which our business operates to advice, guidance and decision making
• Keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.
• Comply with BT security policy, standards, baseline and procedures
• Complete all mandatory security trainings timely and successfully
Skills required for the job
• Excellent communication (oral & written) skills
• Should be Mandarin Language trained.
• Good acumen to understand the fundamentals of billing along with a broad understanding of the entire Lead-to-Cash journey
• To act a as role model for the operational team in respect of daily duties.
• Be able to manage and help resolve complex issues or other business impacting hurdles
• Be able to work in a diverse environment
• Financial & commercial awareness
• Pro-active approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines
• To be flexible in undertaking usual and ad-hoc tasks and time management.
• Awareness and understanding of local or any relevant considerations (e.g., Legal, compliance, technical, cultural)
• Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available.
Experience you would be expected to have
• Experience in billing/collections/finance in a large operational environment
• Must have experience in Mandarin language
• Experience working as part of a focused and professional team.
• Be able to demonstrate a customer focused approach and delivery of excellent customer service
• A track record in delivering change and driving improvements across teams
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