British Telecom is Looking for Change Management Associate Full Time

Change Management – Associate

Job Req ID: 10527

Posting Date: 03-Feb-2023

Function: Customer Service

Location:

9th & 10th Flr, Gurugram Info , Gurugram, India

Salary: Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here aboutwhat it’s like to work at BT (https://www.btplc.com/Careercentre/lifeatbt/index.htm) .

Purpose of the role

The overall objective of theChange Management- Associateis to update tool and coordinate with all stakeholders – where the role is in the bid/requested/approved.

Responsibility

Tenure:

• Relevant Change Management Exp: 0+ years.

• Total Experience 0 – 2 years.

Key Responsibility:

• Owns the change ticket from the time it is raised through closure.

• Has autonomy over the management of the change and escalates as needed

• Follows ITIL framework.

• Dealing with a variety of queries from all levels of management within BT Global Services.

• CC should act as Change Management- Associate team and updates changes from end to end.

• Liaise with the other teams within BTGS to ensure the correct ownership of customers on the system.

• Coordinate with other departments across BT to arrange access into customer premises for BT engineers.

• Should be able to work on BT and customer tools.

• Ensure operational procedures are in place, maintained and followed as appropriate.

• Update/Share the RFC form with Build, Test, impact assessment and Roll back plan.

• Check all the supporting document and get technical/ Change manager validation form TDA or NOC and CM team.

• Should Know Emergency change process.

• Should know planned maintenance process and handling of 3rd party suppliers.

• Should be assertive in his/her approach.

• Produce regular management reports

• Should be able to work in shifts.

• The Change co-ordinator should also keep good relationship internally with Marker Unit members and Project Teams & the Customer.

• Should be able to provide reporting requirements.

• Should adhere to delivery RFT.

• Prevent any un-authorised activity in the environment.

• Communicate and coordinate with concerned parties through the change process.

• Get PIR done on all failed change, view all upcoming changes and review with requesters.

• Keep change record up to date with the most recent status possible.

• Follow up with PM & Respective teams (day of change).

• Follow up with customer/requester after the completion of change.

• Ask customer to test the change.

• Update the inventory associated with a given change or work with inventory team to process asset forms

• Good communication skills, both verbal and writing

• Works well with various parts of the business

• Understands the needs for quality gates

Who is the BT Group

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..