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PL/SQL Production Support PL/SQL Production Support L2: 1. Having working experience of 2 to 5 years 2. Skill Set: 3. Sound knowledge in Coding-SQL (SQL queries) is a must. The candidate has to be extremely good in writing SQL queries 4. Excellent knowledge in Oracle database 5. PL/SQL is a secondary skill Main responsibilities would include: – To Support all the ongoing activities for all the client projects assigned – Is accountable for timely delivery of deliverables for the tasks assigned in accordance to Service Level Agreements. – Performs complex billable application work including but not limited to client ad-hoc requests – Assists with system maintenance, ensuring the product environment for the client continues to function properly. – Works on projects with specific work orders – Ensures satisfaction of his clients (end users and other team members) by facilitating timely and accurate resolution of issues – Perform PTP’s in coordination with PSI team, if required – Have daily interactions technical leads and other departments, in order to support current work-in-progress, and resolve outstanding issues. – Actively participate in project related calls and other internal team/department meetings – Actively participates in client calls and communicates effectively – Does knowledge transfer to junior team members effectively and assists them to improve their product knowledge – Takes up and completes assignments with respect to dept or group or team level initiatives – Adhering to defined processes and involvement in process improvements: Suggest improvements at task level and document. Participates in process improvement discussions and implements Reviews/updates the WI or User guides as per the changes approved.
