Boston Consulting Group is Looking for ServiceNow Chapter Lead Full Time

Description

WHAT YOU’LL DO

As a Chapter Lead for ServiceNow, you will blend your domain expertise with a passion for managing, coaching, and developing people in your team. You will directly oversee a team of Chapter members and will help them grow and develop in their area of expertise and ensure alignment on the “how” of the work being performed. You will serve as a “player-coach,” spending part of your time embedded in the Squad yourself and leverage your experience and knowledge to advance the work and maximize the Squad performance. You will also be committed to maintaining and developing your own expertise and knowledge to ensure that you and your Chapter members bring the latest thinking to your roles.

You will join our squad responsible for developing and supporting ITSM and ITSM Pro applications and will work with teammates and stakeholders located around the world to deliver value to our users. You will work on stories involving scripting, configuration, and integration across a wide range of ServiceNow applications and plugins. You will help us deliver more value from our existing ITSM processes, including Incident, Change, Knowledge, Agent Workspace, and Virtual Agent. You will also help deploy new functionality using Integrations, Workspaces, Predictive Intelligence, Performance Analytics, and other emerging ServiceNow capabilities.

YOU’RE GOOD AT

• You define standards and guardrails to guide how chapter members execute work and develop expertise
• You identify and solve difficult and complex problems
• You use thorough analysis and strong business judgment to ensure resolution of problems that are not well defined
• You develop, engage and influence stakeholders broadly, at a variety of levels, including senior leaders, to direct business outcomes
• You mentor and empowers others, regardless of line relationship

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Total 10 years’ relevant experience, including a proven track record in a management position, leading large cross-functional teams, and solving complex problems for business functions with significant business impact
• Subject matter expertise and proven track record of developing and supporting ITSM applications in ServiceNow
• Experience with Virtual Agent, Performance Analytics, or Now Intelligence preferred
• Expertise troubleshooting and improving ServiceNow stability, performance, and security
• Proficiency with JavaScript, ServiceNow APIs, and integrations
• Proficiency creating and maintaining business rules, client scripts, script includes, UI actions, and ACLs
• Proven track record of leading through influence, building long-term relationships and confidence building vision, roadmaps, priorities, and objectives
• Knowledge of Agile Methodologies and ways of working.
• Understanding and applying “servant leader” mindset with the ability to engage in Agile ceremonies to provide teams necessary direction and guidance
• Exceptional communications and stakeholder management skills

YOU’LL WORK WITH

You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the tribe’s Technical Area Lead and will work closely with the product owner and scrum master to determine your work for each sprint.