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Job Details
Job Description
Required Telugu & Kannada Speaking candidates.
Must be fluent in the language
Work From Office
Tele Caller Job Description:
We are looking for an outbound customer service representative capable of maintaining our customer satisfaction rates with fantastic communication ability and an awesome personality. We are searching for a full-time and committed representative who is able to maintain relationships with our customers and clients, answer questions and more. This is a full-time position with the ability to work in the office. Relevant certifications will improve consideration chances for this position, as well as relevant experience. Problem-solving and understanding customer skills are a must. If this sounds like it describes you perfectly, please apply!
Key Requirements:
Make calls to Customers to learn and address customer’s needs, complaints, or other issues.
Respond efficiently and accurately, explaining possible solutions, and ensuring that customers feel supported and value.
Identifying customers’ needs, researching customer issues, and providing prompt, clear solutions via phone calls.
Document all customer interactions.
Exceptional verbal communication skills.
A pleasant phone manner.
Ability to build strong relationships.
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Build lasting relationships with clients and other call center team members based on trust and reliability.
Utilize software, databases, scripts, and tools appropriately.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Take part in training and other learning opportunities to expand knowledge of the company and position.
Adhere to all company policies and procedures.
