Job Discription
Duties for the Product Success Manager role include a broad range of tasks such as, maintaining ongoing User relationships, networking, deliver product presentation, training, or consultancy, contributing to usage and revenue growth. Your technical expertise will provide insights on client-to-business interactions and assist in improving user experience through product support. Successful candidates will demonstrate analytical skills, aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal User Success colleague will engage with our Users, maximize value, and create strategies to grow our User base.
Responsibilities
Develop and conduct technical presentations and product demonstrations
Deliver Training, mentoring, and consulting sessions
Coordinate, evaluate and improve tutorials and other training materials
Analyze user data to improve user experience
Serve as the primary liaison between company and users
Implement onboarding processes for users
Handle and resolve user requests and technical issues
Develop and manage client business development
Sustain business growth and profitability by maximizing value
Enhance and continually improve user satisfaction
Articulate technology and product positioning to both business and technical users
Qualifications
Bachelor’s in civil engineering & Masters in Transportation or equivalent.
A strong knowledge and experience in Highway Design, Conceptual Design, Rail Track Alignment Design
Experience with Bentley Mx Roads/OpenRoads Designer, LumenRT, OpenRoads Conceptstation, PowerRail Track/ OpenRail Designer or other related industry software such as Civil 3D, Infraworks, Navisworks etc.
Ability to learn and effectively demonstrate, configure, and consult on Bentley’s OpenRoads Designer and OpenRail Designer.
Excellent written and oral communication, as well as strong presentation skills
Ability to learn and effectively demonstrate Bentley’s software product line
About Bentley Systems
Equal Opportunity Employer
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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